Harvard Kennedy School
City of Boston, Department of Innovation and Technology
Julia Gutiérrez, Chief Digital Officer
Aisha Miller, Vice President, Related Beal and Rappaport Institute Advisory Board member and Aleja Jimenez Jaramillo, 2022 Rappaport Policy Fellow
Maya will collaborate with the Digital Services Team to support the goal of improving service delivery across the City. Specifically, the fellow will work across some combination of the following initiatives: 1) developing an internal playbook for executing UX projects, 2) drafting guidelines for City departments on working with the Digital Services Team, and 3) piloting continuous feedback loops for residents to improve existing digital products.